Help for the Machine in Front of You
Scan the equipment QR code or enter the Equipment ID to get machine-specific help, how-to videos, supplies information, manuals, and service options.
Start With Your Equipment ID
Your Equipment ID lets us identify the exact machine, model, location, and support record so we can show the most relevant help instead of a generic FAQ page.
Two Easy Ways to Start
Scan the QR tag on your machine for the fastest route. If the machine does not have a QR tag yet, use the Equipment ID shown on the device.
Use the ID shown on the Charlestowne Digital equipment tag.
Quick Troubleshooting
Paper jams, print quality, offline printers, scan-to-email, address book help, and common error codes.
How-To Videos
Short videos for toner replacement, waste toner, meter readings, scanning, envelopes, finishing, and other everyday tasks.
Manuals & Drivers
Model-specific quick guides, manuals, drivers, utilities, and links to the correct manufacturer resources.
Popular Self-Service Topics
- Replace black toner and the waste toner bottle
- Replace color toner
- Clear common paper jams
- Find and submit meter readings
- Scan to email
- Add an address-book destination
- Print envelopes and specialty media
- Stapling and finishing
- Fix common print-quality problems
- Reconnect an offline printer
Video Library
Our how-to video library is organized by support topic and machine family so you can quickly find the instructions that apply to your equipment.
Video topics include: toner and waste-toner replacement, meter readings, scan-to-email basics, clearing common jams, and loading envelopes.
Still Need Help?
If the self-service steps do not solve the issue, submit a service request and the Equipment ID will stay attached to the request.
