Refund & Returns Policy
Charlestowne Digital accepts eligible returns within seven (7) days of delivery or pickup, subject to the conditions below.
Return Window
Eligible online-store products may be requested for return within 7 days of delivery. After seven days, Charlestowne Digital cannot guarantee a refund or exchange.
Return Condition
To be eligible for a standard return, the product should be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.
Do not ship equipment back to Kyocera, a distributor, Charlestowne Digital or any other location until return instructions have been provided. Drop-shipped products may require a specific authorized return destination.
Non-Returnable Items
- Downloadable software products after delivery or activation.
- Items that cannot be returned under the applicable manufacturer or distributor return authorization.
Additional restrictions may apply to products that have been opened, installed, configured, damaged after delivery, or are missing packaging or accessories. Any exception or partial refund is subject to review by Charlestowne Digital.
Damaged or Defective Equipment
If equipment arrives visibly damaged or appears defective, keep the original packaging and contact Charlestowne Digital promptly. We will review the issue and provide instructions for replacement, return authorization, service or another appropriate resolution.
Refunds
Once an authorized return is received and inspected, Charlestowne Digital will notify the customer whether the refund has been approved. Approved refunds are issued to the original payment method. Posting time after a refund is processed depends on the payment provider and financial institution.
Return Shipping
Unless Charlestowne Digital agrees otherwise because of an order error, shipping damage or another approved exception, the customer is responsible for return-shipping costs. Original outbound freight or delivery charges, where separately charged, are not refundable unless otherwise approved.
Start a Return
Before shipping anything back, contact Charlestowne Digital through our support page and include your order number, product model and reason for the requested return. We will provide the appropriate next steps and return destination if the request is approved.
