Online Store Terms of Sale

These terms apply to purchases made through the Charlestowne Digital online store.

Orders and Acceptance

Submitting an online order is a request to purchase the listed product. Charlestowne Digital may contact the customer to confirm product availability, shipping information, payment details or other order information before fulfillment. An order may be cancelled and refunded if the product becomes unavailable, pricing is clearly erroneous, the transaction cannot be completed, or the order cannot be fulfilled as submitted.

Pricing

Online prices are shown in U.S. dollars and may change without notice. Applicable sales tax is calculated during checkout. For A4 products specifically marked Standard Shipping Included, standard shipping within the contiguous United States is included in the listed online price.

Payment

Payment is due through the payment methods presented at checkout unless Charlestowne Digital has approved another arrangement in writing. Orders may be subject to payment authorization and fraud-prevention review before shipment.

Shipping, Delivery and Installation

Shipping and delivery are governed by our Shipping & Delivery Policy. Standard shipping does not include onsite setup, network configuration, workstation installation or user training unless specifically stated. Charleston-area installation and setup may be purchased separately.

Product Configuration

Customers are responsible for reviewing the listed model and included features before purchase. Optional paper feeders, wireless adapters, finishers, software, accessories and other capabilities are not included unless specifically listed in the product description or order.

Service Agreements and Managed Print

An equipment purchase does not automatically include a Charlestowne Digital service agreement, managed print agreement, onsite labor or toner replenishment unless the order or a separate signed agreement specifically states otherwise. Service and managed print options are available for eligible equipment.

Manufacturer Warranty

New Kyocera equipment is subject to the applicable manufacturer’s warranty terms for that product. Charlestowne Digital can assist customers with warranty and service questions, but manufacturer warranty coverage is governed by Kyocera’s applicable terms.

Returns

Returns are governed by the Charlestowne Digital Refund & Returns Policy. Customers should obtain return instructions before shipping equipment back.

Questions Before Ordering

If you are unsure which model, accessory or service option is appropriate, contact Charlestowne Digital through our request page before placing the order. We would rather help you select the correct system than sell you equipment that does not fit the workload.