REMOTE DEVICE VISIBILITY
Proactive Device Management With Kyocera Fleet Services
Charlestowne Digital uses Kyocera Fleet Services to provide secure, cloud-based visibility into supported devices so we can monitor fleet health, collect useful device information and support customers more efficiently.
Device Status & Alerts
Remote visibility into supported device conditions can help identify service events and fleet issues more quickly.
Meters & Usage
Supported equipment can provide meter and usage information remotely, reducing manual collection and helping us understand the fleet.
Toner Visibility
Consumable information can support better toner fulfillment and reduce the amount of guesswork involved in supply management.
Remote Diagnostics and Maintenance
Where supported, KFS can assist with remote diagnostics, troubleshooting, configuration and maintenance information. Better visibility can shorten the time between a problem developing and the right action being taken.
KFS vs. MyQ
KFS focuses primarily on device and fleet monitoring, meters, toner visibility and service management. MyQ focuses primarily on users, secure printing, authentication, policies, reporting and workflow. They solve different problems and can work together.
Remote service insight
KFS can give our service team remote device information that helps diagnose supported equipment before or during a service event.
Proactive fleet management
Alerts, meters and consumable information help us move from reactive support toward more proactive device and supply management.
Local team + Kyocera platform
The technology is Kyocera’s; the relationship remains local. Charlestowne Digital uses the information to support the equipment and customer.
KFS Is the Device-Management Layer
KFS helps us support the fleet remotely. When you also need secure release, user authentication, print rules or advanced workflow, we can add MyQ rather than forcing one platform to do every job.
Need New Equipment Too?
Use Find My Kyocera to narrow the right current device family, then we can combine the hardware, KFS visibility, service program and workflow into one local solution.
Connecting Fleet Data to Your Charlestowne Equipment ID
Our longer-term support workflow is designed around the CD-xxxxx Equipment ID. The goal is to connect equipment identity, eAutomate records, KFS data, meters, toner, service agreements and website support into one consistent reference for both customers and our team.
