Find & Submit a Meter Reading
Many managed devices report meters automatically. Use this guide when Charlestowne Digital asks for a reading or when the machine is not reporting automatically.
Locate the Counter
- Open the copier’s counter or usage screen. On many Kyocera devices this is available from a System Menu/Counter or Counter option.
- Locate the Black & White count and any Color or Color Tier counts shown on the device.
- Write down the numbers exactly as displayed. Do not subtract the previous reading.
- If the screen is hard to read or the meter layout is unfamiliar, take a clear photo of the meter screen.
- Submit the reading through the Charlestowne Digital meter form.
Button names and screen layouts vary by model. If you cannot locate the counters, submit a support request with the Equipment ID and we will help identify the correct screen.
What to Submit
- Equipment ID
- Black & White meter
- Color meter or color tiers, if shown
- A meter-screen photo when helpful
If your machine is already reporting meters automatically, you normally do not need to send routine readings unless requested.
