Privacy Policy

This Privacy Policy describes how Charlestowne Digital collects, uses, discloses, and protects personal information when you use our website, purchase products or services from us, communicate with us, or participate in our SMS messaging services.

1. Information We Collect

We collect information that you provide directly to us, such as when you create an account, make a purchase, request service, contact us for support, or otherwise communicate with us.

This information may include your name, email address, mailing or billing address, telephone or mobile number, payment information, company information, and other information necessary to provide our products and services.

For employees, technicians, and other authorized personnel who participate in our operational SMS messaging program, we may also collect mobile telephone numbers and records relating to consent to receive SMS messages.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders and payments.
  • Provide products, services, technical support, and customer service.
  • Send order confirmations, shipping information, service updates, and other transactional communications.
  • Respond to questions, comments, and support requests.
  • Improve our website, products, and services.
  • Send marketing communications where you have consented to receive them.
  • Send authorized operational SMS messages, including service-call assignments, dispatch notifications, scheduling information, service updates, and other business-related communications.

3. SMS and Text Messaging

Charlestowne Digital may use SMS/text messaging for operational, transactional, or other authorized business communications.

Our internal SMS dispatch program is used to send work-related notifications to employees, technicians, and other authorized personnel. These messages may include service-call assignments, customer and equipment information necessary to perform assigned work, scheduling information, dispatch updates, and related operational communications.

Recipients provide their mobile telephone numbers and consent to receive applicable SMS communications. Participation in SMS messaging is voluntary, and recipients may request that SMS communications be discontinued by contacting Charlestowne Digital or by using an available opt-out method.

Mobile telephone numbers, SMS opt-in information, and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose information to telecommunications carriers, messaging providers, technology providers, and other service providers solely as necessary to transmit, deliver, support, or administer our communications and services.

Message and data rates may apply depending on the recipient’s mobile carrier and service plan.

4. Information Sharing

We do not sell, trade, or rent personal information to third parties.

We may share information with trusted service providers that assist us in operating our website, processing transactions, delivering products, providing services, transmitting communications, or conducting other necessary business operations.

These providers are permitted to use information only as necessary to provide services on our behalf or as otherwise permitted or required by law.

SMS opt-in and consent information is not shared with third parties or affiliates for marketing or promotional purposes.

We may also disclose information when required by law or when reasonably necessary to protect our rights, property, customers, employees, or others.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

No method of electronic transmission or storage is completely secure, however, and we cannot guarantee absolute security.

6. Your Choices and Rights

You may request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and business requirements.

You may opt out of marketing communications at any time using the unsubscribe mechanism provided with those communications or by contacting us.

Recipients of SMS communications may request that SMS messages be discontinued by contacting Charlestowne Digital or using an available opt-out method.

7. Cookies

We use cookies and similar technologies to improve website functionality and enhance your experience.

You may choose to disable cookies through your browser settings, although doing so may affect certain features or functionality of the website.

8. Payment Information

When you make a purchase, payment information may be processed by third-party payment processors. We use such information as necessary to complete transactions and provide the products or services you request.

Our payment service providers process payment information according to their own privacy and security practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements.

Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or our SMS messaging practices, please contact Charlestowne Digital using the contact information provided on our website.

Last Updated: August 28, 2026